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About Us

The CRM Systems Group Advantage


CRM Systems is a full service ERP & CRM implementation, customization and development/integration provider.
We deliver holistic business solutions using our expert knowledge of the Sage CRM™ and Sage 300 ERP (Accpac) platforms.  In this regard, CRM Systems is a leader in the delivery of ERP & CRM solutions to the mid-market. Our focus and dedication in this area is unparalleled in the market today. 

Our Mission

Our mission is to provide the best possible solution, including product, service, and support to our clients. This is accomplished by following a proven set of methodologies, ensuring we have full understanding of the business issues, and working with our clients 100% of the way through their project; from initial information collection through to post implementation support.  Our expertise with these technologies allows us to help create the best solutions for your company with the best ROI for you.

Best of Breed

Of all the ERP & CRM software solutions in the world, CRM Systems Group specifically chose Sage ERP & CRM because it delivers more value (return on investment), accelerates our clients business more, has a lower total cost of ownership (TCO) and helps people be more productive and less frustrated. It empowers its users and user organization’s more than any other platform. No other ERP and CRM in the small and midsized market can deliver as much game changing capability. What makes Sage capabilities best of breed?  Sage CRM is so unique that your organization cannot afford to settle for anything less. Workflow, ease of use, real integration with ERP and more… Consult with us. We will spend some of our time with you to help you identify how your organization can become stronger, faster, leaner and more competitive too.

Team

Our team brings extensive experience, know-how and tools to help small and mid-sized teams and companies operate more effectively to obtain greater success and satisfaction from their efforts. Over the past 15 years and hundreds of client engagements in 65 different industries, 16 countries and 4 continents we have gained valuable knowledge and developed processes and practices to help you accelerate progress to achieving your goals.
Not only do we bring technology and the ability to implement it.  We also bring insights and new ways to achieve your goals.  Your company is unique and that uniqueness differentiates you from the competition.  We help you get the most of your existing practices and processes and to build the skills to continue to develop your company

Our People

CRM Systems has built its success by assembling a team of experienced, knowledgeable people who have been in the field.  The value we bring includes:

  • Real world experience gained by the team in hands-on corporate roles.
  • Experience with hundreds of clients during CRM and ERP implementations.
  • Industry leading skills and experience in implementing, integrating, extending ERP & CRM.  
  • Data conversions, design and development of workflows, 
  • Project management, and coaching individuals and teams through the process.

What our customers are saying..


  • For us, CRM Systems walks on water.

    - CWR Environmental

  • We were and continue to be impressed with CRM Systems Group’s ability to take a unique and complex business model and develop an efficient set of integrated, cost-effective solutions that addressed all of our needs. In addition, the level of support post-development has been outstanding.

    - HAMS Marketing Services

  • CRM Systems has provided us a highly-flexible tool for both office staff and travelling sales reps to have the latest information available any time. This is critical in our industry as relationships are in a constant state of change; having the latest information can provide a significant competitive advantage.

    - Anonymous Client

  • We have a twelve year relationship with CRM Systems, and I don’t think I could run my business without the custom capabilities CRM Systems has created for us.
    Q: What would you say to anyone considering engaging CRM Systems Group?
    A: I would recommend it!

    - A Long-Term Client

  • The integration of Sage 300 and Sage CRM gives our remote users the ability to review the latest financial/credit summaries for our clients, significantly reducing our credit risk and giving them the ability to make smart, informed decisions on behalf of hams.

    - A CRM/ERP Integrated Client

  • We have experienced:
    • Increase sales productivity and real-time information
    • Improved communication and knowledge sharing with complete view of business Key Performance Indicators
    • Improve marketing campaigns with in-depth knowledge of customer purchasing habits
    • Increase efficiencies across all teams by integrating sales, marketing, customer service, finance, and operations information
    • Improve customer service by ensuring complete case resolution with built-in work flow
    • Reduce costs by eliminating duplication and ensuring data consistency

    - A Satisfied Customer!

  • Existing customer sales have increased because of the ability to track customer follow-up with Sage CRM

    - Happy Sales Manager

  • We experienced a dramatic improvement in communication, knowledge sharing and business analytics.

    - Anonymous CFO

  • The high customizability of Sage CRM and integration to our 3rd party ERP creates more powerful and automatic reporting.

    - Manufacturer

  • We experienced payback on our investment within the first year.

    - Anonymous CFO

  • Its really nice that with salesman turnover we did not skip a beat and could go to one place to get all the information for the new salesman to engage.

    - Human Resources Loves us!

  • We can now monitor sales activity to identify where we are winning and why and where we are losing.

    - A CRM Systems Enthusiast

  • Our remote salespeople have the latest information available to them while they are on-site with a customer. This allows them to provide an unprecedented level of service and gives the producer an opportunity to take advantage of changing markets in real time.

    - Executive

  • Sage CRM and Sage 300 has allowed us to increase efficiencies across our entire organization. From producer and processor contracts to risk management, settlements, bookings, online reporting and data retrieval the availability and accuracy of information is greatly enhanced.

    - HAMS Marketing Services

  • Our use of cases in Sage CRM has given us an enforceable workflow process that ensures that claims are authorized properly and dealt with in a timely, accurate manner.

    - Customer Service Enthusiast

  • The applications built for us by CRM Systems Group eliminated a multitude of redundancies and opportunities for human error. The amount of time we spend addressing errors after the fact has been reduced to virtually zero. This has improved the service to our clients as well as our costs.

    - Our Biggest Fans?

  • We are a producer owned co-operative. As such our owners are also our customers. They have been extremely happy with the improved products and services we have developed with the help of CRM Systems Group.

    - HAMS Marketing Services

OUR LEADERSHIP & CONSULTING TEAM

We're serious about what we do. Our team reflects that.
Our leadership & consulting team members have an average of 20 years experience each in their respective fields.
Our development and support team are all veterans, too. That's part of the "CRM Systems Advantage".

Robert Huyghe

Profile

"I love ERP!"

Robert Huyghe
ERP Guru

Robert has been working with ERP since the 1980's, and has led consulting teams for almost as long.

Aylin Barnes

Profile

"At your service!"

Aylin Barnes
Office Manager, Marketing Specialist

Aylin keeps it all together for us and makes sure that everything keeps moving along for our clients as well.

James Doyle

Profile

"Our Partners are our Strength."

James Doyle
Strategic Partnerships Manager

Jim is a certified sales professional with more than 25 years of management experience.

Robert Barnes

Profile

"Integrity & Honesty is my business."

Robert Barnes
Founder, CRM Guru & Project Manager

Robert is a recognized leader in the CRM industry, with more than 15 years experience across 60 industries.

Brian McIntyre

Profile

"Trust me, I'm an accountant!"

Brian McIntyre
ERP & Financials Consultant

Brian is a CA-CMA with 20+ years account experience, and has been working with ERP since the early 1990's.

David Lapp

Profile

"A Passion for engagement!"

David Lapp
Director of Change Management

Strong leadership capabilities and a passion for engagement.
25+ Years of Experience.

Ken Adams

Profile

"ERP, CRM, Sand and Surf. What else?"

Ken Adams
ERP & CRM Expert

Ken has worked in consulting organisations for over 20 years in the US and Canada.


CONTACT US TODAY FOR MORE DETAILS

We’ve helped hundreds of organizations big and small get started on their CRM & ERP journies.       GET IN TOUCH
We can help you too.



We have become experts in CRM and ERP by implementing them many times. Let us help you be successful.

About Us

CRM Systems is a full-service professional service provider of end-to-end ERP and CRM solutions for the SMB business market.

We are experts at what we do.

Contact us today for more information.

Contact CRM Systems

CRM Systems serves all of the United States and Canada with particular emphasis on the south-western USA, Ontario and western Canada.

       
  • Toll Free (Sales): +1 888-344-2652
  • United States (General): +1 619-956-9189
  • Canada (General): +1 204-480-9772
  • sales@crmsystems.com
  • http://www.crmsystems.com

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