CRM Systems, Inc.

Welcome to CRM Systems

CRM Systems specializes in the implementation and support of Customer Relationship Management (CRM) Systems for small to mid-sized firms.

Sales force automation systems will increase the effectiveness and productivity of your sales people, which means greater revenues for your company!

Customer service/support, technical support, help desk/call center automation systems and knowledgebase solutions will enable your customer support personnel to provide outstanding service and retain your most profitable customers!

Unlock CRM!
21CRM Systems
CRM Extension Series:

CRM Order Entry/quote generator*

CRM Time & Billing 3.0*

CRM Exchange Contact Integration

CRM Email Filing Automation

CRM (Web) Lead Integration Framework- leads are automatically downloaded from your website into CRM

Sage CRM Spell Check

*Integrate with Sage ACCPAC Advantage accounting

Out-of-the-box integration with your Sage ACCPAC Advantage or Sage ACCPAC Pro Series accounting system. Visit Horizon Information Systems sister company Premier ACCPAC Advantage accounting solution provider

Workflow systems and escalation triggers automate your unique sales and customer support business processes

Anytime, anywhere access to CRM via your wireless PDA device

Integrate CRM with your digital CTI telephony system

Marketing database list management

Marketing campaign project management

Companies that successfully implement customer management systems report:

Sales increases of up to 51% per representative
Customer satisfaction rating improvements of up to 20%
Cost of sales and services decreases of 21%
Reduction in the length of the sales cycle by up to 33%

Source: Insight Technology Group

CRM Systems supports the Sage ACCPAC CRM and Microsoft CRM packages.